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FAQs

Everything you need to know before camp, and what to expect once you're there.

Getting Ready

Camp & Attending

Booking, what to bring, and what to expect on the day.

How do I book a place?

You can book directly through our online booking system. Head to the Prices & Booking page and hit "Book Now" to choose your dates and register.

What age can my child start camp?

We take from age 5+, this is part of our Ofsted regulations and unfortunately cannot take any younger.

Do you have a waitlist for sold out days?

Yes we do through our iPals system. Waitlist are available on sold out days and will show as orange on the calendar instead of green. Once added to the waitlist you will be automatically notified when/if a place become available on a first come first served basis.

What time is drop off and pick up at Balfour Camp?

Arrival is 9:30am, Pick up from 4pm to 5pm.

What does my child need to bring with them to camp?

A Packed lunch, refillable water bottle, swim stuff if a swimming or water play day, any medication that your child needs regular ie. EpiPens & asthma pumps and weather appropriate clothing.

In hot weather please apply sun cream before you come and supply your child with sun cream as we will try and get them outside as much as possible, we will ensure they reapply throughout the day.

In cold / wet weather please ensure you send wet weather clothing, coats, hats, gloves if needed and possibly a spare track suit or similar in case your child gets wet.

My child cannot swim, can they still attend?

Yes! With the help of the lovely WetWetWet Swim School teacher's to bring in an element of fun to our swim time. We provide all swimming aids and floatation devices that your child may need. They will just need their full swimming attire, towel, swim hat and goggles.

What happens if it's raining?

Activities move indoors. We always have a wet weather plan ready, and swimming still goes ahead as normal.

What if my child needs to leave early?

Just let a member of staff know in advance, and your child will be signed out to an authorised collector at the agreed time.

Who do I contact if there's an issue on the day?

A member of staff, including our designated safeguarding lead, is reachable on site throughout every camp day. Speak to any counsellor and they'll get the right person to you.

I have been referred by a friend, do I need to tell you?

Amazing! We love referrals, do let us know by email who referred you and we can give them a thank you gift!

Your iPals Account

Account & Payments

Managing your account, password, payments and permissions through iPals.

What's the difference between my password and collection password?

The collection password will be shared with our staff members. Any authorised adult required to pick up your child from camp will need to know the collection password, this allows for safe pick up.

Your password is completely confidential and is used along with email address to sign in.

How can I find my collection password?

Log in to your iPals account, on the left hand side click 'profile', find 'collection password', Click 'show current Password'. This will bring up your current collection password and given the option to change your password.

Do I have to pay before attending camp?

Yes! If for any reason you cannot, please do contact us on 01273 256354 or email info@activities4kids.co.uk

How can I see my balance and how much I owe for camp?

Log in to your iPals account, on the left hand side click 'Wallet', this shows all recent transactions.

On the top row click 'Outstanding', this will bring up all outstanding fee's.

From here if you click the orange 'future' button, this will bring up all payment that are due soon.

The green 'Order paid' button will bring up all orders that have already been paid for.

I have a credit on my account 'Wallet', how do I redeem?
  1. Login as usual.
  2. There will be a red 'Pay' button on the home page.
  3. If not, click on bookings and scroll over to the far right to find the 'pay' button.
  4. From the 4 blue squares, click 'pay by wallet'.
  5. Enter the credit amount into the 'cash from wallet' box.
  6. Click 'Pay'.
  7. This will then give you the option to pay the rest by 'Pay By Card' or 'Pay By Voucher'.
I received a gift voucher, how do I redeem?

Sign up for an online account at activities4kids.ipalbookings.com and complete our booking process. Once you have picked your chosen day, proceed to checkout and select 'pay by voucher', from the first row click 'gift voucher', enter the details and complete the booking. Once completed send a picture or online PDF of the gift voucher to us at info@activities4kids.co.uk

I have cancelled, why am I not receiving a refund?

When cancelling your order online, this automatically refunds to your iPals 'Wallet'. If you require a full refund, please do contact us and we can process this for you.

Do you really need all my details?

Yes! It's important to keep us up to date with all details, this helps us in case of an emergency and to keep us informed of any changes in behaviour, diagnoses and health.

Do I need to fill every box of the online form?

Every box with a * will need filling. If you are experiencing an error message when you go to save then please double check every box is filled.

Permissions – what's the difference between internal and social photos?

Our internal photos are for our database, these are extremely helpful in identifying your child especially if they have any allergies. Occasionally we do personalised craft activities and easier to download then request.

Our Social photos are used to update on our social media so you can see what we get up to and used for advertising.

How can I update my child's swim ability?

Login through your iPals account, on the left hand side click on 'profile', click on your child's name. Scroll down to 'Permissions' and changed where needed. Please do only select one swim ability from the list.

I received an email saying 'consent amended for children'?

Do not worry, this will only be us changing your child's swim ability to make sure your child is in the right group. We will need change your permission's for anything else.

Can you use two email addresses for the same child?

Unfortunately not at the moment. Please do only use and make all bookings through one account. Some parents use a mutual genetic password, others create a joint email address. Bookings can also be placed through us if you do not have access to the account and we can send an invoice to you.

Still have a question?

We're happy to help before you book.